Project Overview
The Company:
A company processing financial documents for multiple BFSI institutions based in Rome, Italy
Industry:
Outsourcing & Offshoring
Services:
Data Entry Services
Business Needs
Client required image-based data entry of huge volumes of checks to streamline the payment process.
The Challenges
- Accommodating resources to address random spikes in volume of checks to be processed
- Given business sensitivity, high accuracy was to be maintained
- Very tight budgetary allocation for the process
Solutions and Results
Do you want to enter handwritten data into financial software?
Speak to us TodayA dedicated team of 10-15 skilled data entry experts was set up to enter handwritten data from the checks onto a payment software. The team needed to address peaks and valleys in volumes, which at times spiked to 50,000. Steps taken to ensure high accuracy and meeting of daily deliverables included:
- Training in Italian language to comprehend handwritten data on checks
- Double key-in of data to ensure high accuracy
- Validation against error reports sent daily by client
Business Impact
99% data entry accuracy
Payment process streamlined
High client satisfaction
